Membership
questions
Do I have to be a member to buy?
No, it is not mandatory, you can pay as a guest, but you will not benefit from all the available benefits.
What are the benefits of membership?
For membership, you can:
* Easily track your orders and shop with peace of mind.
* See your purchase history.
* Write your comments and criticisms under the products.
* Get informed about discounts and special sales (via SMS).
* You can also use all available discounts. For example, purchase above n Tomans, 10% discount on the next purchase. Or you can use the existing discount code for the first purchase or the second purchase.
How can I become a member of Ervin Daneshma website?
At the top of the site on the left, there is a dummy icon that indicates membership/login. Using it, you can sign up or log in to your user profile.
Can I access the information of my previous purchases?
Yes, to access the information of previous purchases, you must log in with your account, then click on the “My Orders” option to show your purchase history.
Questions about
Products
Can I order products that are out of stock?
no But you can choose the “notify me” option next to the completed products in case of charging and replenishment of the product.
Can I place my order 24 hours a day?
Yes, you can place your order 24 hours a day and 7 days in week.
Can I place my order by phone?
Yes. You can contact Erwin Danesh Azama store website so that we can guide you exactly.
Can I change or cancel the order after placing the order?
no It is not possible to change the order after placing the order. But you can contact the support department to cancel the order and they will guide you.
Can I buy for someone else and have my order shipped to that person’s address?
Yes, this is possible in Ervin Danesh Azama store. You can enter the address of the person to whom you want the order to be sent in the “add new address” section after placing the order.
In this way, you can buy for your friends and acquaintances and send gifts to your loved ones.
Questions about
sending orders
After placing the order, how long will it take for the order to reach me?
It depends on the destination. Please contact us through the communication channels so that we can guide you completely
How much does it cost to send an order?
The shipping cost of the order depends on the number and weight of the variable material. Shipping costs are calculated after selecting one or more products, which will be visible to you in the shopping cart form.
Can I receive my order on the day and time of my choice?
No. There is no such possibility at the moment and orders are sent by post immediately after payment and “payment processing”.
Yes, after sending, you can receive a tracking code from the freight and shipping companies.
When will my order be shipped after payment?
All orders are delivered to the post office or tipax every day after payment, confirmation and processing.
