Terms and Conditions
While thanking you for choosing Irvin Daneshazma online store, since using this site in any way means accepting the conditions contained in Ervin Daneshazma’s rules section, please read it carefully.
Your entry to Ervin Daneshzama site when using your personal profile, shopping and other services provided by Ervin Daneshazma site means accepting the rules and also knowing how to use the site’s services.
General rules:
Note that all the principles and procedures of Ervin Daneshazma website are in accordance with the laws of the Islamic Republic of Iran, the Law of Electronic Commerce and the Law of Consumer Protection, and subsequently, it is obliged to comply with the laws related to the user.
Please pay attention to the following before purchasing:
Before ordering, read the information for the desired product carefully.
Working day means Saturday to Thursday every week excluding public holidays in Iran and all orders placed during working days and the first day after the holiday are processed. Obviously, customers can place orders 24 hours a day, 7 days a week.
If you have given up on your purchase, contact the support unit as soon as possible and announce your withdrawal. If your order has not been sent, it will be canceled.
Be sure to check your invoice when you receive the product so that the name of the product and the amount are according to your order. If there is a discrepancy before receiving the order, please contact the support unit so that our colleagues can guide you. Receiving the product means confirming your order.
Buyers must complete the order form with correct information when ordering the desired item. Obviously, if incomplete or incorrect information is entered, the order cannot be tracked and delivered. Therefore, entering the correct address and contact number by the customer means that their authenticity has been confirmed, and if these items are not entered completely or correctly, our colleagues will contact the customer to ensure the accuracy and certainty of the order and provide more information. they request
The carrier does not have any responsibility except for keeping the trust for the content of the orders sent by the buyer.
Do not pay any additional money under the title (gifts, refunds, etc.) to the courier of the separate shipment.
Order delivery is not possible in public places such as cafes, internet cafes, restaurants, hotels, etc., and the delivery address must be accurate and reliable.
The store is not responsible for damages caused by the customer’s lack of knowledge and inability to use the products.
The buyer has the duty to know the normal market price of the desired item and then proceed to purchase. Therefore, if the product is purchased at a price other than the original price, the buyer will be at fault, and Erwin Daneshma site will not be responsible for the higher or lower price.
If the purchased item is defective:
Defective goods must be notified to the store support unit within 12 hours after receiving the goods through the numbers listed in the invoice so that your problem is recorded in the system and the necessary arrangements can be made.
If the purchased product is inconsistent with the information on the site in terms of appearance or specifications:
The existence of a discrepancy must be reported to the support unit within 24 hours after receiving the goods so that the necessary arrangements can be made to solve the problem.
It should be noted that the photos of the products are for informing and helping the customer to buy, and there may be differences in details from the original product, which cannot be used to declare a discrepancy. The criterion for the discrepancy is the technical specifications listed on the site.
Note 1:
Products that do not have the option to choose color and design are sent in the form of plates and in the factory color scheme, and the description entered by the customer does not create an obligation for the store.
Note 2:
Exchange of goods depends on the availability of the goods in the manufacturer’s warehouse. If the stock of the product is exhausted during the investigation and during the expert testing and necessary measures to replace the product, the store will send another product at the customer’s choice or deposit the money for the returned product to the customer’s account. Obviously, if the price of the new item differs from the returned item, the difference will be calculated.
Note 3:
Depletion of product stock or changes in its price during the exchange and return process does not create any rights for the customer, and the store has no obligation to provide the same product or changes in the price of the product, and the obligation to refund the product (included in the invoice) to the customer. accepts
Note 4:
After checking the returned product by the experts of the support department, if the product has been returned outside of the prescribed conditions on the site and is found to be free of defects, the same product will be sent to the customer, and the cost of returning the product and sending it again will be borne by the customer. If the customer is dissatisfied with the delivery of the product without any defects, the store will not have any responsibility.
In case of any questions or requests, you can call us at 09100145015 to 18 or 02162999800, or use the information on our contact page.